On the day President Obama made another pitch for health care reform (which I didn’t watch, but the news says was light on the details….um, when is a politician heavy on the details?), we finally started to get some information about our COBRA coverage.
We’d wondered what was going on….we’d sent off the application and payment for our subsidized COBRA through Aetna, and then we never heard anything. And they hadn’t cashed the check. We didn’t know what was going on (I know–we could’ve called, but we just never got around to it…and really, how much does anyone want to spend forever on hold and have to deal with a problem?). Until the other day, when the Boy discovered they cashed the check. OK, I guess we’re covered.
And then yesterday–July 1–we got two statements from them. Two. The “prepared date” on the first one is 6/24/09. This is our bill for June coverage. When is it due? 6/25/09. The second statement was also prepared on 6/24/09, and it’s for July coverage. When is it due? 7/1/09. The same day we received it.
The ironic bit is that the bill itself says, “Please allow at least 6 days for mailing.” Um, Aetna? How about you taking your own advice?
We never got a notice about coverage because the cancelled check serves as a receipt. I didn’t know if we’d be getting new cards or how that worked, since I’ve never dealt with COBRA before (a little FAQ in the COBRA app would’ve really been a nice touch). Great. So, because it takes you forever to get the next bill to us, I’ve had to pay for some health care costs out of pocket because I don’t know if we’re covered. How long will it take you to reimburse me for those expenses?
We can take bets, but I wouldn’t recommend anyone holding their breath.
So, Mr. President, here’s a little detail to put into your health care reform: Simplify. Make everything simpler. I don’t know how to do it, but the runaround needs to go away. Make sure everyone can get coverage, and force some streamlining in the process. I know health care is complicated because every patient is different, but the paperwork behind it all doesn’t have to be so complex, does it?










